FAQ'S


FREQUENTLY ASKED QUESTIONS

What methods of payment do you accept?
We accept all major credit cards, PayPal and debit cards with a Visa or MasterCard logo. Please note that PayPal may be seen first as a payment option on the check out screen, but proceed below PayPal and you can use credit cards from that point.
Do you ship internationally?
We now offer international shipping to 59 countries! If you don't see your country enabled for shipping and you would like to make a purchase, please contact us.
Please note that your package will go through customs in your country and this may delay delivery which we cannot control. You will also be responsible for Duty and/or VAT charges, if any, pursuant to tax laws in your specific country. We do not offer free shipping on international orders.
How much is shipping?
Domestic:
We offer free shipping within the US when your order amounts to more than $50.00. Shipping rates are carrier calculated thus take into account the weight, size, and distance of shipping. This makes rates as fair as possible to everyone. You will be offered the lowest ship options available, and when shipping is with USPS, there is an automatic discount applied. Usually, USPS First Class Package is the least expensive. However, when packages are more than 13 oz, the least expensive option is often Priority Mail.
International:
We are currently offering delivery options via Basic Shipping, UPS and FedEx and DHL. You may see that DHL rates are less expensive than other name brands - we have access to group rates which explains the more reasonable price - usually 70% savings. Fees depend on weight and size of your order and of course distance. Basic shipping is economy shipping and may take 10-20 business days for delivery. 
How long does it take for my order to arrive?
For domestic USA orders, it usually takes 3-5 days after your order has been fulfilled though may be sooner if sent by Priority Mail. Some items, coffee mugs, pillow cases, and I-Phone cases are produced as ordered thus there is a two-week delay in shipping. If your order contains items we stock, your entire order will ship after we receive the on-demand produced items. This allows us to offer an increased selection of the three items referenced. Please look carefully at your confirmation email, as if there is a delay in shipping for any reason, it will be noted in this correspondence.
International shipping can take anywhere from a few days to a few weeks depending on the delivery option you select. DHL has been delivered within 2-4 days thus far in our experience. As noted, we cannot control delays in customs which may or may not occur. Basic shipping may take 10-20 business days for delivery.
You are responsible for providing an accurate address. If your item is returned undelivered due to your error, you are responsible for any costs involved to correct this error in getting your products to you.
What if my selected item is out of stock?
You will be given the option to complete a form and an email will be sent to you as soon as the item is back in stock. Coffee mugs, pillow cases, and I-Phone cases are produced as ordered thus should show as available.
Can I return/exchange an order?
Ultimately, we want you to be Happy Sailors and will do everything reasonable to ensure your satisfaction. That said we will exchange/return an item if there is a deficit in the print or stitching of your item. We do not exchange/return if you order the wrong size or color. Customers are responsible for all shipping charges for returns or exchanges. Please read our returns policy page for more detailed information. Please reach out to me by email if you have concerns about your item before posting a negative review to give us the opportunity to make things right. ahoy@hellosailortmh.com
Are your designs copyright/trademark protected?
Yes! Our images are original and we have processes in place to protect our images. All images are either registered with the US Trademark and Patent Office or with the US Copyright Office providing Federal Court Copyright protection and the right to pursue damages and legal fees in US Federal Courts if copyright infringement occurs.
Can I sell your items in my store?
Yes! We offer wholesale prices to retail stores. Please email Dan at dan@hellosailortmh.com for more information.